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Customer Service Agent

Location : Ottawa, ON
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Transportation

Job Description :

Role Overview: 


 


We are looking for highly talented Customer Service Agents who will serve as the first point of contact between BGRS and our current clients.  The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. We offer jobs were time flies because our customers need our help all day long – jobs where weekend shifts don’t exist.  Contribute your skills and strengths to help our customers deal with important decisions in their lives!


 


 


Primary Responsibilities:


 


·       Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers


·       Effectively solve customer inquiries


·       Ability to communicate clearly when handling different topics


·       Identify customers’ needs, understand and clarify the information


·       Research every issue to provide solutions


·       Collaborate with your team and other team members to solve problems and share knowledge


·       Build sustainable relationships and engage customers by going the extra mile.


·       Ability to assume additional responsibilities and work flexible hours as required


·       Work with minimal supervision in a fast-paced environment


·       Perform various administrative tasks to support the Contact Centre


Required Qualifications :

Qualifications:


 


·       High school diploma or equivalent


·       Previous experience in a customer support role through a contact center


·       Strong phone and verbal communication skills


·       Familiarity with Customer Relationship Management (CRM) systems and practices


·       Customer focus and adaptability to different personality types


·       Ability to multitask, set priorities, and manage time effectively


·       Bilingualism is an asset






Key Competencies:


 


·       Excellent verbal and written communication skills


·       Listening skills


·       Problem analysis and problem solving


·       Customer service orientation


·       Organizational skills


·       Attention to detail


·       Tech savvy


·       Judgment


·       Adaptability


·       Team work


·       Stress tolerance


·       Resilience


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